Online Courses

These online courses provide interactive learning for Sales, Customer Service, Leadership Development, Teams and for the Individual. Either on their own or combined with instructor led training, these online courses save you time and get the development results you desire.

Click to Learn How to Earn Continuing Education Credits (CEU's) or Contact Hours

Online Course Catalog:
(Click on links to preview courses)

Leadership Training and Development

Managing Performance Discussions
Behavioral Interviewing
Coaching
Coaching for Sales Managers
Win/Win Negotiations for Managers
Workplace Harassment Prevention
DiSC Management Action Planner
DiSC Managing Performance Action Planners
Understanding Behavioral Styles for Managers
Reinforcing Your Understanding Of Behavioral Styles for Managers

Understanding Behavioral Styles for Teams
Reinforcing Your Understanding Of Behavioral Styles for Teams

Handling Customer Complaints
Establishing Credibility and Trust for Customer Service
Customer Focused Interviews
Questions Are The Answer For Customer Service
Overcoming All Objections
DiSC Customer Service Action Planner
Understanding Behavioral Styles for Customer Service
Reinforcing Your Understanding Of Behavioral Styles for Customer Service

Handling Customer Complaints
Establishing Credibility and Trust for Customer Service
Customer Focused Sales Interviews
Overcoming All Objections
Territory and Account Management
Win-Win Negotiations
Prospecting to Create Interest
Introduction to Sales
DiSC Sales Action Planner
Understanding Behavioral Styles for Sales
Reinforcing Your Understanding Of Behavioral Styles for Sales

Email Etiquette
Understanding Behavioral Styles
Reinforcing Your Understanding Of Behavioral Styles

To contact us call  - 413.367.2204/518.596.0665 /413.367.2204

Online course are great for reinforcing learning.

Study after study indicates that a training event is not enough to achieve the behavioral changes desired. These studies consistently indicate that without reinforcement and practice after the training event, that less than 15% of the students introduced to a new concept successfully integrate the new behavior into their interpersonal practices. The reason is pretty simple; there is no vehicle for reinforcing the learning in the classroom after the training.

The Research Institute of America found that 33 minutes after completion of a course, students retain only 58 percent of the material covered in the class. By the second day, 33 percent is retained, and three weeks after the course, only 15 percent of the knowledge delivered is retained.

This is why online courses, that are self-paced, are the perfect solution for reinforcing learning and maximizing your training investment. See how Leadership Training and Development, Team Development, Customer Service training, and Sales training can deliver the results you expect.